Protecting You & Your Pet During Covid-19

March 20, 2020

We hope you and your family are healthy and safe during these very concerning times. As providers of essential services, we want you to know that AVCC remains committed to providing specialty and referral veterinary services including emergency care for your pets.

Most importantly, we remain open for care 24 hours a day, 7 days a week.  All of our services are fully operational at this time. It is possible that some services may become more limited if team members are more directly affected by or infected with coronavirus. We will provide prompt updates on any changes in the availability of our services and schedule when appropriate.

Below are the revised policies and procedures that are being implemented and provided to pet owners:

ONLY AVCC staff will be permitted inside the hospital…
  • When you arrive at AVCC, PLEASE STAY IN YOUR VEHICLE and call the hospital (954-500-8387).  A nurse will be assigned to assess your pet, get a brief history, and then bring your pet inside the hospital for examination. DOGS MUST BE LEASHED AND CATS MUST BE IN A SECURE CARRIER. It is the pet owner’s responsibility to remove their pet from their vehicle.
  • While you are waiting, a Client Service Representative will call you to verify your personal and pet information.
  • After your pet’s examination, the Doctor will contact you via phone to discuss your pet’s condition(s) and make any necessary recommendations.  A financial estimate for testing and care will be provided for your review and approval before anything else is done.
  • All payment will be collected over the phone. 
Hospital Stays:
  • If your pet is staying with us, no personal items will be left with your pet. This includes blankets, collars, leashes, toys, and clothing from home.
  • Visitation during hospitalization will not be permitted at any time. Please understand this prior to giving consent for hospitalization.

We remain committed to serving the needs of the veterinary and pet owning community.  Please stay healthy and safe.

The Advanced Veterinary Care Center Team

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